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Learn what went into working with a Billion dollar company to create the right software solution.

Who is Jemena?

Jemena owns and operates over $11 billion worth of energy infrastructure assets in Australia

SGSP (Australia) Assets Pty Ltd (SGSPAA), trading as Jemena, is an Australian company that owns, manages or operates energy infrastructure assets in the eastern states of Australia including Queensland and New South Wales, and gas pipelines and gas and electricity distribution networks in Victoria and the Northern Territory. It is 60% owned by State Grid Corporation of China and 40% by Singapore Power.



Working with one of Australia's largest companies

For this project we were required to think through some extremely complex issues primarily due to the size of the organisation. The client required us to build a custom software solution utilising the Dexterous framework that was to be accessible to all departments.

One of the key factors was gaining an understand between the different departments as each area had its own list of requirements, so we needed to ensure we could provide a fluid solution that would cater to any users on Jemena.


Lets make this simple and not over think it.

With so many stakeholders to please we had to ensure our processes were concise. We run efficient and effective workshops that detailed a roadmap of what functionality and capabilities the Dexterous platform offered, and we made sure that all automation flowed well between departments.

These workshops had overlapping information around what each department required and we were able to implement a digital roadmap of exactly what the Dexterous platform could do for Jemena.



We need a positive outcome

The end result was a fully automation solution that was customised to the exact needs of the clients. They now have visibility across multiple departments and a clearer understanding of workload and pipelines. One of the key elements we always talk about is that no matter how good the software is there are two crucial factors that determine if a project of this size is going to be successful.

Factor One: Planning, it is was crucial that we weren’t just having workshops to have workshops. Each session needs to be aligned with key findings overlaid ensure that each department had a clear understanding on how their automation would affect other teams.

Factor Two: Company buy in. This is the most important factor, if there is no company buy in from staff to adopt change and a new way of doing things all that will be created are the same processes and procedures inside a newer looking solution.